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See How BCI Built a High-Performance Culture—And How You Can Too
in partnership with the Institute for Health and Human Potential (IHHP)
This insightful case study reveals how BCI leveraged IHHP’s Last 8% Culture System to overcome challenges, achieve outstanding success, and establish itself as a destination employer. Discover the strategies that transformed BCI into a high-performance culture—and how you can apply them to your own organization.
Why You Should Watch the Case Study
Insightful Analysis
Learn how BCI identified and tackled critical issues in leadership effectiveness, employee retention and engagement, strategy, performance, and operational agility.
Proven Solutions
Understand the strategies and methodologies employed by IHHP to foster a culture of accountability, innovation, and high performance.
Real Outcomes
Review the tangible results of this collaboration, including enhanced employee engagement, increased innovation, and a strong culture of execution.
Unlock Valuable Insights
Blueprint for Cultural Transformation
Gain insights into the step-by-step processes and best practices that can be adapted to any organization
looking to foster significant cultural change.
Leadership and Development Insights
Explore how emotional intelligence and targeted learning can reshape leadership dynamics and enhance team performance.
Inspiring Testimonials
Hear directly from BCI’s executives and team members, including firsthand accounts like that of Paul Zurlo, CEO & President, who witnessed the culture shift within BCI.
Ready to Transform your Culture?
Connect with one of our Culture Consultants to learn how our system can help your organization.
Uncover BCI’s Path to Enhanced Performance with the Last 8% Culture System
The BCI and IHHP Success Story, Download the Full Case Study!
Is this Case Study for You?
• If you are a business leader or HR professional or organizational development expert focused on fostering a dynamic workplace culture, this case study is perfect for you.
• If your goal is to attract and retain top talent while driving sustained growth, you'll find valuable, actionable insights here.
Insightful Analysis
Discover how BCI addressed leadership, retention, and operational challenges through targeted assessments and strategic rollouts.
Proven Solutions
Learn how IHHP’s tools and strategies fostered accountability and innovation, enabling BCI to revitalize its culture.
Real Outcomes
See the results of enhanced engagement, innovation, and communication, positioning BCI as a top employer in the healthcare insurance industry.
What You Will Gain
Cultural Transformation Blueprint: Get a step-by-step guide to driving cultural change, adaptable to any organization.
Leadership Insights
Understand how emotional intelligence and targeted tools reshaped BCI’s leadership and team dynamics.
Inspiring Testimonials
Hear directly from BCI leaders, including CEO Paul Zurlo, on the impactful culture shift.
Why This Case Study Is Important?
Last 8% Culture System Framework
Assessment, Comprehensive Reporting And Recommendations
We execute an organization-wide culture assessment, followed by a comprehensive report broken down for level, department, and function.
Coaching And Workshops For C-Suite Level Executives
We coach key senior leaders to learn about the company’s goals and objectives and any issues or challenges that the company wants to address.
Company-Wide Last 8% Culture System Launch Session
We introduce the concept of a Last 8% Culture, why it matters and how the Last 8% Culture System facilitates the development of this culture on teams and across the organization.
Last 8% Culture System
Build a High-Performance Culture in Months, Not Years
The Last 8% Culture System has been built to help you create the conditions necessary for high performance to occur on your teams and across the entire company.
The Last 8% Culture System has been built to help you create the conditions necessary for high-performance to occur on your teams and across the entire company. Using a series of team-based sprints, learning occurs in the flow of work and delivers simple and sticky ideas and tools to help you build a high-performance culture in months, not years.
Culture does not exist across an organization. The fundamental unit where culture exists and exerts itself is on teams. For this reason, your people leaders are the critical element to successfully building culture at scale across the organization.
BCI Speaks: Testimonials on Culture Transformation
Complete the form below to connect with us and learn more about the Last 8% Culture System.
Ready to Transform Your Organization?
Too many teams run from difficult conversations and decisions. But a high-avoidance team can never be a high-performing team. At IHHP we give you a proven system to help you build a courageous and connected environment so that your company culture becomes your unfair advantage – helping you attract and retain great talent.
DO YOU HAVE A CULTURE WHERE PEOPLE TAKE RISKS TO DO HARD THINGS? ACCESS OUR CHECKLIST FOR A HIGH-PERFORMANCE CULTURE. DOWNLOAD NOW.
See How BCI Built a High-Performance Culture—And How You Can Too
in partnership with the Institute for Health and Human Potential (IHHP)
This insightful case study reveals how BCI leveraged IHHP’s Last 8% Culture System to overcome challenges, achieve outstanding success, and establish itself as a destination employer. Discover the strategies that transformed BCI into a high-performance culture—and how you can apply them to your own organization.
Too many teams run from difficult conversations and decisions. But a high-avoidance team can never be a high-performing team. At IHHP we give you a proven system to help you build a courageous and connected environment so that your company culture becomes your unfair advantage – helping you attract and retain great talent.
Our employee retention is significant due to our Last 8% Culture. We’ve gone from a 17.5% turnover rate to an 11% turnover rate in the past year and a half, something like that translates into real dollars. When we talk about that turnover rate and going from a ratio of losing 250 people a year to a third of that or half of that, that can be real money, close to $10 million bucks actually if you really look at it.
Paul Zurlo
CEO & President
We had a niceness over courage approach – we were a family quadrant on the Last 8% Culture Map – this led to difficulty in adapting and execution, so we really needed to move from family to a Last 8% Culture of more courage and execution, which we did, and this has led to an increase in execution and productivity.
Drew Hobby
Chief Revenue Officer
The culture sits at the team level… HR does not drive culture, leaders drive culture, and it’s that Last 8% Culture that they’re driving. Culture starts with the team and if you get that right it permeates throughout the organization.
Janice Baker
Chief Human Resources Officer
You can’t separate strategy and culture – culture eats strategy for breakfast. One of our main top goals was becoming a destination employer and the system has helped a lot. You really can’t have high-performance teams that doesn’t have culture fit and safety – performance and culture can’t be separated. To really achieve high permeance you need those aspects of emotional intelligence, a positive culture and employee engagement.
John Sorenson
Director OCI Projects
“Culture is intentional – if you don’t have a culture or you don’t work on trying to build your culture, the culture will build itself, then those subcultures can become negative, and they can take on a shape of their own. The Last 8% Culture System taught us that culture exists on the team level, and this has changed the performance, it’s allowed us to be better at talking to somebody about what we need from them. Our performance will just continue to grow as long as we rely on that Last 8%.
Diana Duncan
Director Product Innovation & Development
“Rather than being a system applied solely at the leadership level, what truly made a difference was integrating the Last 8% Culture System across the entire organization. It made everyone feel part of a collective journey towards a more open and communicative culture, significantly enhancing the sense of safety and trust within teams. The establishment of trust and a safe space for open communication has been transformative, not just – for individual well-being but also for overall productivity. Knowing that you can bring concerns to your leaders without fear of dismissal encourages a more present and engaged workforce, driving better results and fostering a more cohesive team environment.”
Milissa Meikel
Director, Payment Integrity
